Privacy Policy

Last Updated: 17 August 2025

1. Introduction

WinMacPrintRepair ("we," "us," or "our") runs https://winmacprintrepair.store/ ("Site") and makes every effort to protect your privacy. This policy describes how we gather, use, share, and protect your personal information when you:

- Visit our Site, buy products/services, or interact with technical support.

- Email, phone, or otherwise communicate with us.

By using our services, you agree to the practices outlined herein. If not, please cease use at once.

2. Information We Collect

A. Personal Data You Provide

We may gather:

- Contact Details: Name, email, phone, shipping/billing address.

- Payment Information: Credit/debit card details (processed through PCI-DSS compliant gateways such as Stripe/PayPal; full card numbers are not stored by us).

- Technical Support Data: Device model, error logs, repair history.

- Communications: Email, chat transcripts, recordings of calls (for quality control and training).

B. Automatically Obtained Data

- Usage Data: IP address, browser type, pages viewed, session length.

- Cookies: Strictly necessary (e.g., sessions for logging in), analytics (Google Analytics), and marketing cookies (Facebook Pixel). Control preferences through browser settings or our Cookie Banner.

3. How We Use Your Data

We use your data to:

- Fulfill Orders: Process payment, organize shipping, and issue invoices.

- Support Services: Resolve technical problems and keep service records.

- Marketing: Send promotional emails (opt-out at any time via unsubscribe link).

- Improvements: Examine Site traffic and user behavior to improve functionality.

- Legal Compliance: Prevent fraud, abide by tax regulations, or meet legal requests.

4. Data Sharing & Disclosure

We don't sell your data. Restrictive sharing is done with:

- Service Providers: Payment processors (Stripe), shipping carriers (FedEx), and cloud hosting services (AWS).

- Legal Authorities: If needed by law (e.g., subpoenas, fraud investigations).

- Business Transfers: In mergers/acquisitions (with notice and confidentiality protection).

5. Data Retention

We keep data only as long as is necessary:

- Orders: 7 years (to comply with tax/law requirements).

- Support Records: 2 years (for service improvement).

- Marketing: Until you opt-out or ask us to delete.

6. Your Rights

Depending on where you are (e.g., EU GDPR, California CCPA), you can:

- Access/Correct your data.

- Request Deletion (unless we have a legal reason to keep it).

- Opt Out of marketing or object to processing.

- Data Portability: Get a copy of your data in a structured format.

To assert these rights, write to us at info@winmacprintrepair.store. We reply within 30 days.

7. Security Measures

We use:

- Encryption: SSL/TLS for all data movements.

- Access Controls: Role-based access to sensitive information.

- Regular Audits: Vulnerability scanning and employee training.

Note: No approach is 100% secure—you accept this risk when transmitting data.

8. Third-Party Links

Our Site may provide links to third party services (e.g., PayPal, social media). We have no control over them. Look at their privacy policies separately.

9. Children's Privacy

We do not knowingly gather information from children under the age of 16. Parents/guardians can write to us for deletion of such data.

10. Policy Updates

We might revise this policy from time to time. Changes take effect as soon as they are posted to the Site. Material changes will be announced through email or Site banners.

11. Contact Us

For inquiries, requests, or grievances:

Email: info@winmacprintrepair.store

Phone: +1 (733) 858-9154

Address:
50 California St, Suite 1500,
San Francisco, CA 94111, USA